On April 23rd I gave a talk at the Multnomah County (Oregon) Library Main Branch for their Lunch and Learn Hour.
The topic of the talk and the podcast below is Controlling Desk Rage: Courage Under Fire. Learn what to do (and not do), verbally and non-verbally, to save yourself when working with volatile people and situations.
Direct link to Library podcast page: http://tinyurl.com/ov5pq9
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