I was completely distracted last week, my local broadband provider decided I had cancelled my account… I had not. There are 2 ways to fix everything — my broadband service originally choose the first way, the immediate “fix.” To them, I had cancelled my service, and “there was nothing that could be done.” According to […]
As strange as this question sounds, it is important to know—who you are and what you do for your customers, not what you think you do for them. Perception and impression is the secret ingredient in business success and a unique brand. Think about it: • Starbucks sells coffee. It promises a safe gathering spot, […]
For the past 3 days, I have been trying to pick out a paint color for the bedroom. In the store, the color looked light green, a color I would call “Seafoam.” The paint supplier called it “Reef”, my friend said it looked gray as we painted it, and in the bedroom lighting, I just […]
With the birth of the first child of Catherine and Prince William, the Duchess and Duke of Cambridge, there is much talk of the baby’s future and the legacy of his family. Not all of us can leave a legacy of the British throne, but we can leave a powerful legacy in other ways. The […]
Have you ever had a disagreement with someone and even after a resolution came you had a hard time letting go? Or maybe you inadvertently said or did something offensive and you only found out after the fact… yet you hold on to the hope that you’ll be able to make it right even when […]
Why Familiarity Rarely Breeds Contempt… There is an old saying: “Familiarity breeds contempt.” Yes, it’s true, familiarity can breed contempt. The longer we are around someone or something, the more inclined we are to find fault with it, but it rarely starts that way. Every day my friend ‘Debbi’ (changed name) and I would have […]
Love the holidays, but hate those family gatherings? It’s that time of year again, but amidst your well-wishes and season’s greetings do you ever find yourself praying that a certain family member just won’t show up this year or dreading the hours of shopping you’ll have to do to make sure everyone gets the perfect […]
Understanding the unconscious messages you send and how they harm or enhance your part in conflict can determine your career future. On April 24th, join Sharon Sayler, MBA, CEC, behavioral communications expert and founder of Competitive Edge Communications for more information on defusing workplace conflict through what you say and how you say it, join our webinar: Courage under Fire: How to Defuse Conflict in the Workplace presented on April 24.
What the heck is perfect anyway? Is it the Norman Rockwell vision of everyone sitting ’round the table with a Martha Stewart turkey? I don’t think I could get that color on a turkey even if I spray-painted it.
And who invented brussels sprouts anyway?
Rule #2: Size of Ask x Time = # of Yes(es) possible…
Size of Ask: Those experts in “pester power” have “center-of-the-universe’itis” and they most often think they are being perfectly reasonable in asking just one more favor of you.
Time: How often have you heard “It will only take a minute…” and learned that…..