Three Tips to Maintain Your Cool During Conflict + Defuse Conflict in the Workplace Webinar

ConflictTN

Understanding the unconscious messages you send and how they harm or enhance your part in conflict can determine your career future. On April 24th, join Sharon Sayler, MBA, CEC, behavioral communications expert and founder of Competitive Edge Communications for more information on defusing workplace conflict through what you say and how you say it, join our webinar: Courage under Fire: How to Defuse Conflict in the Workplace presented on April 24.

Did You Just Say What I Thought You Said! 4 Ways To Hear An Insult.

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“How dare you criticize me? It was you that screwed up, not me! You’re completely incompetent and if I hadn’t stayed cool, calm and collected there’s no way we’d have recovered from the mess you caused. …”Wow, you seem really upset about this? Would you have liked to have done a great job and you’re feeling disappointed about what happened? Maybe you’re also looking for passion and energy in the work we do together? And also honest, direct feedback and communication?”
These guesses may be well wide of the mark but that doesn’t matter. With this empathic response, I’m with her and her reaction to what’s going on. I might even discover…

Ask Sharon: When is an introvert not an introvert?

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“… I find that my job of the last many years has forced me to become introverted and just accept what is given to me here at the office. I fear that I have become reactive instead of active and that I can only change back to myself after I leave the office doors. Is there a way to find some balance between introverted/extroverted at the office where you don’t lose yourself?
Lost…please help….”

Courage Under Fire: Defusing Workplace Conflcit Event

CourageUnderFireTN

There seems to be more stress, pressure and conflict in the workplace then ever before. As budgets tighten, layoffs happen, and higher productivity is expected, tempers inevitably flare. Learn when to communicate (or not), and how to save yourself through verbal and nonverbal self-defense when handling volatile people and information. Master a calm presence in the face of conflict and crisis.

In just one-hour you will learn the basics of how to eloquently communicate your ideas and opinions so people trust you, believe you… including respond in your favor even in the midst of conflict. Register here. Webinar will be presented on April 24 8:30 eastern.

Feelin’ Like A Fool: How To Spot A Liar

LiarTN

“Fool” is such a loaded word, full of guilt and shame… and I often hear “How could I have been such a fool?” We’ve all had that moment where we realize we’ve been taken advantage of, where we stop and say, “How could that have happened?” So, why do we fall for a lie and can we spot a liar? The short answer is, as in much of life, “It depends.”

You don’t realize how important some things are until you stop doing them

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You don’t realize how important some things are until you stop doing them – take breathing for instance…. Breathing seems natural enough, we do it on ‘auto-pilot’ — thank goodness! Can you imagine what it would be like if you had to remind yourself to breathe in, breathe out?

Yet, is your breathing auto-pilot working correctly?

How to deal with meeting malaise

MeetingTN

A meeting without an agenda is like a journey without a map…. Today’s guest expert International Productivity Expert Athenée Mastrangelo from www.ActionChaos.com shares with us the 5 steps for running an effective meeting. I don’t know about you, but nothing makes my eyes roll faster and farther into my head than meetings than just drag on and on…. How effectively are you running your meetings?

Words do change minds

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Extrovert and Introvert are ‘shorthand labels’ used to describe our innate abilities and preferences to regulate our impulses, our resiliency, the way we choose to communicate and influence and our leadership style to name just a few. We can perpetuate the idea that introversion is a negative or we can choose to see the two different types for what they are: different, but not better or worse. Words do change minds.