Let’s be honest, most people know roughly what they want, but do not take the time to clearly think it through. Or worse, they know what they don’t want, not what they want. This is how we end up with ambiguous, muddled or unclear messages. Without a clear understanding of our desired end results, our thoughts are disorganized and we can easily confuse the listener. Once we are clear on the outcome(s) how do we make sure we are understood?
How could that happen? Didn’t they understand….










