Many times, when a listener hears news that is painful, volatile or emotional they don’t want anyone watching them have an emotional response. They try to hold it in or turn away. One way to give the listener the opportunity to have the emotional response is for you to glance down for a moment or two and gently nod. Looking away allows the speaker to have an emotional response and “save face”. Nodding lets them know you are listening. Make eye contact and connect, then look down and nod for a while. The break in eye contact is okay. Even over the course of normal, positive conversation, eye contact is a series of long glances instead of intense stares.
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