Video Tip #9 Managing with eye contact send all sorts of messages, this one has to be used with intention and the right context. It will either get them laughing or upset – so FAIR WARNING – use this one with caution… Managing others through eye contact can be more effective than a verbal reprimand; it can also help a person save face in a group. If you are in an authority position and this approach does not work, consider withholding eye contact, but only do so if you are in a position of authority. If you use management by eye contact or withhold eye contact and are in the lower position, you are sending out a message of pouting and pettiness.

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