Not Another Donut!

Why Familiarity Rarely Breeds Contempt… There is an old saying: “Familiarity breeds contempt.” Yes, it’s true, familiarity can breed contempt. […]

How To Say “No” With Ease – Part Two

Rule #2: Size of Ask x Time = # of Yes(es) possible…

Size of Ask: Those experts in “pester power” have “center-of-the-universe’itis” and they most often think they are being perfectly reasonable in asking just one more favor of you.

Time: How often have you heard “It will only take a minute…” and learned that…..

Don’t use that tone of voice with me

I have no problem saying ”no” most of the time but I find myself using the wrong words and tone of voice. So I come across as being uncooperative and not a “team player” because I don’t communicate as eloquently as I would prefer when choosing to say ”no”. Any tips you can share? Good question Lynn…

Sales objections ≠ rejection

How To Turn Sales Objections Into Opportunities An objection does not equal rejection, although it can feel like it! The majority […]